{"database": "press", "table": "releases", "rows": [["https://www.king.senate.gov/newsroom/press-releases/king-cornyn-introduce-bipartisan-bill-to-protect-va-customer-service-office", "King, Cornyn Introduce Bipartisan Bill to Protect VA Customer Service Office", "2023-11-09", "2023", "2023-11", "Independent", "Senate", "ME", "Angus S. King, Jr.", "K000383", "www.king.senate.gov", "angusking", "https://www.king.senate.gov/newsroom/press-releases/table", "scraper", "WASHINGTON, D.C. \u2013 U.S. Senators Angus King (I-Maine) and John Cornyn (R-Texas) are introducing legislation to protect the customer service process and experience with the Department of Veterans Affairs (VA). The Improving Veteran Experience Act of 2023 would establish into law the Veterans Experience Office (VEO), making it a permanent fixture to help meet the increased demand for services.\n\nEstablished in 2015, the VEO collects veterans\u2019 feedback through surveys and uses that data to enhance the VA\u2019s website and other resources used by veterans interacting with the VA, but is currently not a legally established branch of the VA. To protect it from being reconsidered by future administrations or Congressional sessions, the Improving Veteran Experience Act of 2023 would codify the VEO into law so it can continue to provide consistent care into the future.\n\n\u201cMaine\u2019s veterans have consistently answered their call of duty, and it is our responsibility to ensure that they are able to access their hard-earned benefits smoothly and efficiently,\u201d said Senator King. \u201cThe Improving Veteran Experience Act of 2023 would ensure that our veterans receive the best possible customer service from the VA, whether it\u2019s 20 weeks after transitioning to civilian life or 20 years. Our veterans dedicated their lives to guaranteeing our freedoms here at home and this bill would make sure we are being responsive to them long after they\u2019ve retired the uniform.\u201d\n\n\u201cThe brave men and women who have selflessly served our country deserve the highest-quality health care, services, and benefits,\u201d said Senator Cornyn. \u201cThe Veteran\u2019s Experience Office helps the VA deliver tailored, efficient customer service to our veterans, and I\u2019m glad to support this legislation to make it permanent.\u201d\n\nThe VEO uses a human-centered-design (HCD) approach to serve veterans, and more accurately meet their needs, by asking open ended questions of customers and stakeholders to constantly integrate feedback into solutions.", 1, "2026-03-30T01:40:41Z", "2026-04-08T01:01:09Z"]], "columns": ["url", "title", "date", "year", "month", "party", "chamber", "state", "member_name", "bioguide_id", "domain", "scraper", "source", "date_source", "text", "has_text", "collected_at", "updated_at"], "primary_keys": ["url"], "primary_key_values": ["https://www.king.senate.gov/newsroom/press-releases/king-cornyn-introduce-bipartisan-bill-to-protect-va-customer-service-office"], "units": {}, "query_ms": 0.7482159417122602, "source": "dwillis/congress-press", "source_url": "https://github.com/dwillis/congress-press", "license": "MIT", "license_url": "https://github.com/dwillis/congress-press/blob/main/LICENSE"}