releases: https://kinzinger.house.gov/news/documentsingle.aspx?DocumentID=398964
Data license: MIT · Data source: dwillis/congress-press
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| https://kinzinger.house.gov/news/documentsingle.aspx?DocumentID=398964 | Kinzinger seeks answers on botched health care rollout | 2013-10-24 | 2013 | 2013-10 | Republican | House | IL | Adam Kinzinger | K000378 | kinzinger.house.gov | legacy | Mr. Kinzinger. KINZINGER: Thank you, Mr. Chairman. And, again, thank you all for being here. It's a long day, I know. But we appreciate you being present. I want to kind of narrow in on another issue that hasn't really been too much discussed and that's the Web site that's sending insurers bad information: multiple enrollments, cancellations for the person, and forms containing gibberish that are showing up at the insurance side of it. This could continue to be a problem even if functionality and other areas of the Web site improve. In fact, it could become a larger problem because now so few applicants are actually getting to the insurers that they're able to be reviewed individually. Taking this to scale might cause significant problems once people en masse start signing up. I'll ask you, Ms. Campbell, most news reporting has focused on front-end problems with the federal exchange. I'd like to ask a few questions about some troubling rainstorms that I'm hearing. We hear there could be even bigger issues at end of the system, at the end processes of the system. Both The Washington Post and The Wall Street Journal have reported that insurers are receiving error- ridden 834s. And from what I understand, an 834 is essentially an electronic transmission form that lets insurers know who signed up for their product on healthcare.gov. So reports indicate that one insurer got an 834 with three spouses listed on it. Have you identified the specific problem, and how widespread is it, what's causing it? CAMPBELL: Thank you for that question. We have uncovered a number of those scenarios, not significant, but a number of those scenarios, and we are in the process of making corrections. Some of -- most of them are isolated, they're not across the board for all insurers -- all insurers. So we are working in -- in solving those as they come to our attention. KINZINGER: So you say -- you're saying that they're not very widespread? It's an occasional thing, basically? CAMPBELL: It is -- it is more isolated than -- than widespread. KINZINGER: And, specifically, what steps are you taking to address that? CAMPBELL: So, it's normal -- it's part of our normal defect build process, right? So when a -- when that issue comes into the, what they call the contact center, we get a trouble ticket. We look at the -- CMS determines the prioritization of that trouble ticket. And then we work based on those priorities with CMS. And then change the -- implement our code changes and then update the system through testing and... (CROSSTALK) KINZINGER: So, are you taking steps to guarantee -- here's a concern. Let's say somebody enrolls in December, thinks they're enrolled. Maybe the trouble ticket happened or the 834, or something got messed up, and so, on January 1st, they wake up and find out they actually did not enroll, when, in fact, they thought they did. Is that a concern that you have that may be addressed in trying to rectify this problem? CAMPBELL: We are -- we are tracking when someone enrolls that there is -- that they actually enrolled, that there is a direct correlation to making sure that there's an 834 attached to that particular transaction, to try and mitigate those things from happening. KINZINGER: OK. Yeah. Some industry analysts are saying that healthcare.gov's other problems have disguised the issue, if applicants were being able to sign up easily, but the 834 forms were coming in with this many errors, the results could potentially be disastrous. And just to drill down a little bit more, reports indicate that dependents are being incorrectly coded as spouses. Have you identified that specific problem as part of the overall issue? CAMPBELL: That one I've not heard. It doesn't mean it doesn't -- it's not in our queue, but it's not one that I'm aware of directly. KINZINGER: And would you be able to -- I know you have a lot on your plate. I'd ask you if you could provide to the committee by 9:00 a.m. tomorrow, the categories of problems with the 834s, because that's something that we're very interested in. CAMPBELL: If I'm able to provide that information, I will do so. KINZINGER: You wouldn't be able to provide that eventually, ma'am? CAMPBELL: I said if I'm able to provide that information. KINZINGER: Oh, I got you. UPTON: I promise the hearing will be over by then. KINZINGER: Yeah. CAMPBELL: Thank you. KINZINGER: With that, I thank you. I have a minute left. I'm gonna yield to the gentleman from Ohio for a minute, Mr. Johnson. | 1 | 2026-03-30T12:14:52Z | 2026-03-30T12:14:52Z |