releases: https://www.king.senate.gov/newsroom/press-releases/king-cornyn-introduce-bipartisan-bill-to-protect-va-customer-service-office
Data license: MIT · Data source: dwillis/congress-press
This data as json
| url | title | date | year | month | party | chamber | state | member_name | bioguide_id | domain | scraper | source | date_source | text | has_text | collected_at | updated_at |
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| https://www.king.senate.gov/newsroom/press-releases/king-cornyn-introduce-bipartisan-bill-to-protect-va-customer-service-office | King, Cornyn Introduce Bipartisan Bill to Protect VA Customer Service Office | 2023-11-09 | 2023 | 2023-11 | Independent | Senate | ME | Angus S. King, Jr. | K000383 | www.king.senate.gov | angusking | https://www.king.senate.gov/newsroom/press-releases/table | scraper | WASHINGTON, D.C. – U.S. Senators Angus King (I-Maine) and John Cornyn (R-Texas) are introducing legislation to protect the customer service process and experience with the Department of Veterans Affairs (VA). The Improving Veteran Experience Act of 2023 would establish into law the Veterans Experience Office (VEO), making it a permanent fixture to help meet the increased demand for services. Established in 2015, the VEO collects veterans’ feedback through surveys and uses that data to enhance the VA’s website and other resources used by veterans interacting with the VA, but is currently not a legally established branch of the VA. To protect it from being reconsidered by future administrations or Congressional sessions, the Improving Veteran Experience Act of 2023 would codify the VEO into law so it can continue to provide consistent care into the future. “Maine’s veterans have consistently answered their call of duty, and it is our responsibility to ensure that they are able to access their hard-earned benefits smoothly and efficiently,” said Senator King. “The Improving Veteran Experience Act of 2023 would ensure that our veterans receive the best possible customer service from the VA, whether it’s 20 weeks after transitioning to civilian life or 20 years. Our veterans dedicated their lives to guaranteeing our freedoms here at home and this bill would make sure we are being responsive to them long after they’ve retired the uniform.” “The brave men and women who have selflessly served our country deserve the highest-quality health care, services, and benefits,” said Senator Cornyn. “The Veteran’s Experience Office helps the VA deliver tailored, efficient customer service to our veterans, and I’m glad to support this legislation to make it permanent.” The VEO uses a human-centered-design (HCD) approach to serve veterans, and more accurately meet their needs, by asking open ended questions of customers and stakeholders to constantly integrate feedback into solutions. | 1 | 2026-03-30T01:40:41Z | 2026-04-08T01:01:09Z |